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FAQ
PRE-PURCHASE QUESTIONS
Does the Virtual Class format count as in-person / live CEU's In Florida?
Short Answer: Yes

Detailed Answer: Yes, our classes are NOT pre-recorded webinars. You will be (virtually) attending a live class with Sanford Bates via Zoom.
The class CEU’s are Live CEU’s and are accepted and reported by us directly to the State, upon your completion of attending the class.
Will I receive notification reminders leading up to the virtual class?
Yes! Our system auto-sends a purchase confirmation, then reminder emails 24 hours and 3 hours prior to the meeting.

If you don’t receive the purchase confirmation, you probably won’t receive the reminders. Please check your spam folder. Many times they will end up there because we are not in your address book. The emails will come from infoushealthfoundation.org

Either way, that’s ok, you can login to your MY ACCOUNT Dashboard and click MEETINGS on the day of and the direct virtual class links are there.
How do I login to the virtual class on the day / time of?
Click on Login / My Account (in the menu) and login to your Account Dashboard.
Click MEETINGS DETAILS JOIN MEETING (at the meeting date & time).

If you have not yet downloaded & installed the free / secure zoom application, please do so. You can attend the class via your browser, but to follow along with the powerpoint while attending our class you will need to use the application. Download Zoom Here
How do I take the Certified Health Coach Exam?
Upon checkout, you created an account.

Click on Login / My Account (in the menu) and login to your Account Dashboard.

Click MY EXAMS and take the exam.

If you pass, our system will generate a PDF of your Certificate for download and Sandy will mail you a frame-able Certificate.
If you fail, you can take the exam again up to 2x. (Rare)
POST PURCHASE QUESTIONS
I do not know my username or password.

Lost Username:

Go to Ushealthfoundation.org

  1. Click My Account
  2. Enter your email address in the username field
  3. If you don’t remember the email address or accidentally entered it wrong, submit a support ticket here.

Lost Password:

  1. Go to the My Account Page
  2. Click > Send Reset Password Email
  3. Check your spam folder upon reset, in case it filters there.
I did not receive a purchase confirmation email.

No Worries. During checkout, you will have created an account. This account binds you to the classes or exams that you purchase. Follow these steps to get to the areas needed:

To login to your Account Dashboard:

  1. Click Login / My Account (in the menu) and login to your dashboard
  2. Login with the username and password you set. That will bring you to your account dashboard where you can get to your orders, the Meeting Links, Exam Link, etc.

To log in to a Virtual Class:

  1. Click Login / My Account (in the menu) and login to your dashboard
  2. Click MEETINGS
    1. The upcoming meeting link should be there (screenshot)
    2. If you don’t see the upcoming meeting there, click ORDERS, then click on the Order purchased, and the links will be in there.

To login and take the Exam:

  1. Click Login / My Account (in the menu) and login to your dashboard
  2. Click MY EXAMS
Will I receive notification reminders leading up to the virtual class?

Yes! Our system auto-sends a purchase confirmation, then reminder emails 24 hours and 3 hours prior to the meeting. 

If you don’t receive the purchase confirmation, you probably won’t receive the reminders. Please check your spam folder.  Many times they will end up there because we are not in your address book. The emails will come from [email protected]

Either way, that’s ok, you can login to your MY ACCOUNT Dashboard and click MEETINGS on the day of and the direct virtual class links are there. 

I did not receive notification reminders leading up to the virtual class?

Please check your spam folder. Many times they will end up there because we are not in your address book. The emails will come from [email protected]

Either way, that’s ok! On the day of the meeting:

  1. Login to your MY ACCOUNT Dashboard
  2. Click MEETINGS and the direct virtual class links are there.
    1. If you don’t see the upcoming meeting there, click ORDERS, then click on the Order purchased, and the links will be in there.
  3. Click JOIN MEETING

If you have not yet downloaded & installed the free / secure zoom application, please do so. You can attend the class via your browser, but to follow along with the powerpoint while attending our class you will need to use the application. Download Zoom Here

How do I login to the virtual class on the day / time of?
  1. Login to your MY ACCOUNT Dashboard
  2. Click MEETINGS and the direct virtual class links are there.
    1. If you don’t see the upcoming meeting there, click ORDERS, then click on the Order purchased, and the links will be in there.
  3. Click JOIN MEETING

If you have not yet downloaded & installed the free / secure zoom application, please do so. You can attend the class via your browser, but to follow along with the powerpoint while attending our class you will need to use the application. Download Zoom Here

How do I take the Exam?
  1. Upon checkout, you created an account.
  2. Click on Login / My Account (in the menu) and login to your Account Dashboard.
  3. Click MY EXAMS and take the exam.
    1. If you pass, our system will generate a PDF of your Certificate for download and Sandy will mail you a frame-able Certificate.
    2. If you fail, you can take the exam again up to 2x. (Rare)
I get a 404 error when clicking to view the Course Manual or Presentation from the Resources tab.

You have to be logged in to your account via Login / My Account AND must have purchased the course.

VIRTUAL CLASS QUESTIONS
Do the Virtual Classes count as in-person / live CEU's in Florida?

Short Answer: Yes

Detailed Answer: Yes, our classes are NOT pre-recorded webinars. You will be (virtually) attending a live class with Sanford Bates via Zoom.

The class CEU’s are Live CEU’s and are accepted and reported by us directly to the State, upon your completion of attending the class.

Will I receive notification reminders leading up to the virtual class?

Yes! Our system auto-sends a purchase confirmation, then reminder emails 24 hours and 3 hours prior to the meeting.

If you don’t receive the purchase confirmation, you probably won’t receive the reminders. Please check your spam folder. Many times they will end up there because we are not in your address book. The emails will come from [email protected]

Either way, that’s ok, you can login to your MY ACCOUNT Dashboard and click MEETINGS on the day of and the direct virtual class links are there.

How do I login to the virtual class on the day / time of?

1. Click on Login / My Account (in the menu) and login to your Account Dashboard.

2. Click MEETINGS > DETAILS > JOIN MEETING (at the meeting date & time).

If you have not yet downloaded & installed the free / secure zoom application, please do so. You can attend the class via your browser, but to follow along with the powerpoint while attending our class you will need to use the application. Download Zoom Here

Post-Class: How do I fill out the webinar evaluation?

1. Login to you Account Dashboard: Login / My Account

2. Click the Webinar Evaluation tab