• Your “live” courses, are they accepted CEU’s in Florida? 
    • Yes, our classes are not pre-recorded webinars. You will be (virtually) attending a live class with Sanford Bates. They are Live CEU’s and are accepted and reported by us directly to the State, upon your completion of attending the class. 
  • Does this Webinar format count as in-person / live CEU’s?

    • Yes. 

  • I do not know my username or password.
    • If you don’t recall your username, you can also use the email address you registered with. 
      • If you don’t remember the email address or accidentally entered it wrong, submit a support ticket here.
    • If you don’t recall your password, you can send a reset to the email address you signed up with by going to the My Account Page.
      • Check your spam folder upon reset, in case it filters there.
  • I did not receive a purchase confirmation email.
    • During checkout, you will have created an account. This account binds you to the class or exam that you purchased. Follow these steps.
      • Click on Login / My Account (in the menu) and login with the username and password you set. That will bring you to your account dashboard where you can get to your orders, the virtual class link, the exam, etc.
      • For the Virtual class: Login to your dashboard, click ORDERS and then click on your purchase for the link to access the webinar. 
        For the Exam: Login to your dashboard and click My Exams
  • Will I receive notification reminders leading up to the class?
    • Yes, our system auto-sends a purchase confirmation, then reminder emails 24 hours and 3 hours prior to the meeting. 
  • How do I login to the class on the day / time of?
    • Click on Login / My Account (in the menu) and login.
    • Then Click Meetings > Details > Join Meeting (at the meeting date & time).
    • If you have not yet installed the free / secure zoom application, please do so. You can attend the class via your browser, but to follow along with the powerpoint while attending our class you will need to use the application. Download Zoom Here
  • How do I take the Exam?
    • Upon checkout, you created an account.
    • Click on Login / My Account (in the menu) and login.
    • Then Click My Exams and take the exam.
    • If you pass, our system will generate a PDF of your Certificate for download and Sandy will mail you a frame-able Certificate
  • I get a 404 error when clicking to view the Course Manual or Presentation from the Resources tab.
    • You have to be logged in to your account via Login / My Account AND must have purchased the course.